Shipping and Delivery Policy

Order Processing

Orders are prepared for dispatch within 1–3 working days after order confirmation.

Working days are Monday to Friday, excluding public holidays in France. Orders placed on weekends or public holidays begin processing on the next working day.

You will receive a shipping confirmation email when your order has been dispatched.

Shipping Destinations and Carriers

Available delivery destinations and shipping methods are displayed during checkout.

We currently use:

• Mondial Relay for France, Belgium, Spain, Portugal, Luxembourg, the Netherlands, Italy and Poland

• DHL Express for the United Kingdom. UK orders are shipped Delivered Duty Paid (DDP), with applicable VAT and customs duties collected at checkout.
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• DHL for international destinations not served through the methods listed above

The carrier used for an order may depend on its destination and the delivery services available when the order is placed.

Estimated Delivery Periods

The following estimated delivery periods begin when an order is dispatched:

• Mondial Relay: approximately 3–10 working days

• United Kingdom — DHL Express: 3–5 working days after dispatch.

• DHL international delivery: approximately 3–7 working days

These delivery periods are estimates and may be affected by the destination, public holidays, customs processing, carrier disruptions, severe weather, or other circumstances outside our reasonable control.

Order-processing time of 1–3 working days must be added to the applicable delivery period.

Unless a different delivery period has been expressly agreed, orders will be delivered without undue delay and no later than 30 days after the order is concluded, as required by applicable consumer law.

Shipping Costs and Free Shipping

Shipping costs are calculated according to the delivery destination, order weight and available shipping method. The applicable cost will be displayed during checkout before the order is confirmed.

Free shipping is available for qualifying orders:

• European Union: orders over €75

• United Kingdom: £25 DHL Express shipping below £135; free DHL Express shipping from £135.
• United States and US territories: orders over $150

The applicable shipping price and free-shipping eligibility will be shown during checkout.

Duties and Import Taxes

Where required, VAT is calculated and collected during checkout. Other duties and import taxes may be calculated and collected at checkout when this service is available for the customer’s destination.

If checkout states that duties and import taxes have been included or prepaid, the order will be shipped Delivered Duty Paid (DDP), and the customer should not normally be asked to pay additional import charges upon delivery.

If duties and import taxes are not collected during checkout, the customer may be responsible for paying applicable import charges, taxes, customs duties, brokerage fees or carrier handling fees before the order can be delivered.

UK orders are shipped Delivered Duty Paid (DDP) with DHL Express. Applicable UK VAT and customs duties are calculated and collected at checkout, so customers should not be required to pay additional import charges upon delivery.

Where products qualify for preferential treatment under the EU–UK Trade and Cooperation Agreement, the applicable customs-duty rate may be reduced to zero. Commune Des Vagues provides the required customs and origin information to the carrier.

Customers remain responsible for providing complete and accurate delivery information. Additional charges resulting from incorrect information, refusal of delivery or circumstances outside our control may not be refundable.

Because import requirements can change, customers should review the amounts and notices displayed during checkout. If a customer is unexpectedly asked to pay an import charge that checkout identified as prepaid, they should contact support@communedesvagues.com before making the payment so that we can investigate.

Order Tracking

When tracking is available, a tracking number will be included in the shipping confirmation email. Customers can use this number to follow their delivery through the carrier’s website.

Tracking information may take a short time to become active after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact support@communedesvagues.com as soon as possible if you notice an error. We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has been handed to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

Late or Missing Deliveries

If an order has not arrived within the stated delivery period, please contact us at support@communedesvagues.com with your order number.

If delivery does not take place within the agreed period—or, when no different period applies, within 30 days—the customer may request delivery within an additional reasonable period.

If delivery is still not completed within that additional period, the customer may terminate the contract, subject to applicable consumer law. An additional period may not be required when Commune Des Vagues refuses to deliver or when an agreed delivery date was an essential condition of the order.

Following a valid termination for non-delivery, Commune Des Vagues will refund all amounts paid for the affected order within 14 days.

These rights are not affected by delays caused by carriers, customs procedures, weather, strikes or other circumstances outside our reasonable control.

Lost or Damaged Parcels

Commune Des Vagues bears the risk of loss or damage until the customer, or a third party designated by the customer, physically receives the order, except when the customer independently selects and contracts a carrier that was not offered by Commune Des Vagues.

Customers should inspect their parcel upon delivery. If a parcel is damaged, incomplete or appears to have been opened, please contact support@communedesvagues.com as soon as possible.

When possible, include:

• The order number

• Photographs of the parcel and packaging

• Photographs of the damaged product

• A description of any missing items

Customers may also notify the carrier, but failure to do so immediately does not remove any mandatory rights they have against Commune Des Vagues under applicable consumer law.

Returns and Right of Withdrawal

Shipping-related returns and the statutory right of withdrawal are governed by our Return or Exchange Policy and Terms of Sale.

For most goods purchased online by consumers in the European Union, the customer has 14 days after receiving the goods to exercise the statutory right of withdrawal, subject to applicable exceptions.

Please consult our Return or Exchange Policy before returning an item.

Contact

For questions concerning shipping or an existing delivery, contact:

Commune Des Vagues
4 Impasse Churioenia
64700 Hendaye
France

Email: support@communedesvagues.com