Return and Refund Policy

We want you to be satisfied with your purchase. This policy explains our voluntary 30-day return process and does not limit any mandatory consumer rights that apply to you.

30-Day Returns

You may request a return within 30 days after receiving your order.

To qualify for a return, the item must be:

• Unworn, unused and unwashed;

• In its original condition;

• Returned with its original tags and, where reasonably possible, its original packaging; and

• Accompanied by the order number or other proof of purchase.

You may handle and try on an item only as reasonably necessary to establish its nature, characteristics and fit. You may be responsible for any reduction in value caused by handling beyond what would normally be permitted in a physical shop.

Questions Before Ordering

We are happy to help you choose the right product before you place an order.

If you are uncertain about sizing, fit, fabric, colour, construction or any other product detail, please contact us at support@communedesvagues.com before ordering. We can provide additional measurements, photographs or product information where available.

Colours and textures may appear slightly different depending on lighting, photography and screen settings. Contacting us before ordering can help clarify these details, reduce avoidable returns and ensure that the product is suitable for you.

Asking for advice before ordering does not affect your return rights or any mandatory consumer rights that apply to you.

Requesting a Return

Before sending an item back, contact us at support@communedesvagues.com and include:

• Your order number;

• The item you wish to return;

• The reason for the return; and

• Photographs, if the item is damaged, faulty or incorrect.

If the return is accepted, we will provide return instructions. Items sent back without first contacting us may take longer to identify and process.

Returns should be sent to:

Commune Des Vagues
4 Impasse Churioenia
64700 Hendaye
France

Please retain proof of postage until your return has been completed.

Return Shipping Costs

For change-of-mind returns, sizing issues or personal preference, the customer is responsible for the cost and risk of returning the item. We recommend using a tracked shipping service.

Commune Des Vagues will cover reasonable return shipping costs when the item received is faulty, damaged, materially different from its description or not the item ordered. Please contact us before returning such an item so that we can provide appropriate instructions.

Exchanges

The quickest way to obtain another size, colour or product is to return the original item and place a new order.

Replacement products are subject to availability. The shipping rates displayed during the new checkout will apply unless the exchange is required because the original item was faulty, damaged or incorrect.

Items That Cannot Be Returned

Unless mandatory consumer law provides otherwise, we cannot accept returns of:

• Gift cards;

• Products made to the customer’s specifications or clearly personalized;

• Items that have been worn, washed, altered, damaged after delivery or returned without their original tags;

• Sealed goods that are not suitable for return for health-protection or hygiene reasons once their seal has been broken; or

• Items identified before purchase as non-returnable where such an exclusion is legally permitted.

Reduced-price or sale items are not excluded from mandatory statutory rights.

Damaged, Faulty or Incorrect Items

Inspect your order after delivery and contact us as soon as possible if an item is damaged, faulty or incorrect.

Please include your order number and clear photographs of the item and packaging where applicable. We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

This may include repair, replacement, a price reduction or a refund. Statutory remedies for non-conforming goods will be provided without charge to the consumer.

EU and EEA Right of Withdrawal

If you are a consumer in the European Union or European Economic Area, you generally have the legal right to withdraw from an online purchase without giving a reason within 14 days after receiving the goods, subject to applicable legal exceptions.

To exercise this right, send a clear statement of your decision to withdraw to support@communedesvagues.com before the 14-day period expires. You may use the model withdrawal form at the end of this policy, but its use is not mandatory.

After notifying us, you must return the goods no later than 14 days afterward.

For a valid withdrawal covering the complete order, we will refund the payments received for the returned goods and the cost of the least expensive standard delivery method that was available when the order was placed. Additional costs resulting from choosing an expedited or more expensive delivery method are not refundable.

For a change-of-mind withdrawal, you are responsible for the direct cost of returning the goods, provided this does not affect any mandatory right that applies to you.

Refunds

We will inspect your return and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

For the statutory EU/EEA right of withdrawal, we will process the required refund within 14 days after being informed of the withdrawal. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

For returns made under our voluntary 30-day policy outside the statutory withdrawal period, approved refunds are normally processed within 10 working days after we receive and inspect the return.

Original Shipping Charges

Original shipping charges are not normally refunded for voluntary returns made outside the statutory withdrawal period.

This does not affect the refund of the least expensive standard delivery charge when required for a valid withdrawal of a complete order under EU/EEA consumer law, or any rights relating to faulty, damaged or incorrect goods.

Refused and Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not by itself constitute a valid exercise of the right of withdrawal.

Any reasonable return, storage, customs or carrier charges resulting from an incorrect address, an unclaimed parcel or an unjustified refusal of delivery may be deducted from a refund where legally permitted.

Statutory Consumer Guarantees

This policy does not exclude or reduce any mandatory legal guarantee or remedy.

Consumers in the European Union benefit from a minimum two-year legal guarantee for goods that do not conform to the contract. Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction or termination of the contract and a refund.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract:

To: Commune Des Vagues, 4 Impasse Churioenia, 64700 Hendaye, France
Email: support@communedesvagues.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number:

Goods:

Ordered on:

Received on:

Customer’s name:

Customer’s address:

Customer’s signature, only if this form is submitted on paper:

Date:

Contact

For questions about returns, refunds or your consumer rights, contact:

Commune Des Vagues
4 Impasse Churioenia
64700 Hendaye
France

Email: support@communedesvagues.com